Shipping & Pre-Order Policy

Pre-Order Terms

We are finalizing manufacturing and safety testing. The estimated ship window is to be announced. Pre-order customers will receive updates by email and will be notified before their order ships.

A pre-order is not an in-stock purchase. Checkout shows when you'll be charged before you pay. Depending on the payment option displayed, payment may be collected at checkout or on the disclosed later schedule. Questions before you order? Email help@nessabottles.com.

Cancel at any time before shipment for a full refund by emailing help@nessabottles.com with your order number. If we cannot ship your order, we will notify you, cancel the order and refund the full amount paid to the original payment method. If a previously agreed shipping date changes, we will offer a revised date and the choice to agree to the delay or cancel for a full refund.

Joining the waitlist is free, creates no order and does not authorize a payment.

Destinations, carriers and costs

We'll confirm shipping destinations and carriers before launch. Checkout shows where we ship and what shipping costs before you pay. Do not assume free shipping or international delivery. Contact help@nessabottles.com if your destination or shipping cost is not shown.

Once shipped, we will email the tracking details where available. Transit time starts after dispatch, not when you place a pre-order.