Returns & Refund Policy

Pre-order cancellations

Pre-orders can be cancelled for a full refund at any time before shipment. Email help@nessabottles.com with your order number. If we cannot fulfill your order, we will cancel it and refund the full amount paid.

Returns after delivery

Request a return within 30 days of receiving your order. Items must be unused, in their original packaging, with a receipt or proof of purchase. For hygiene reasons, used feeding products can't be returned unless they arrive damaged, defective or incorrect.

Email help@nessabottles.com before returning anything. We will provide approval, the authorized return address, a return label and instructions. Do not mail products to an unconfirmed address. Any applicable return shipping cost will be disclosed before you proceed.

Damaged, defective or incorrect items

Inspect your order on arrival and contact help@nessabottles.com promptly if an item is damaged, defective or incorrect so we can evaluate it and arrange an appropriate remedy. These conditions do not limit statutory rights.

Refund processing

We will notify you after inspecting a return. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the credit. Contact us if more than 15 business days have passed since approval.